Shipping/Exchanges

Shipping

Most of our garments are made to order. We aim to dispatch within 7 to 12 working days of your order, and shipping takes a further 5 to 8 days depending on where you are. Please allow 10 to 20 days from the date of order for delivery.

All orders are shipped tracked and signed for, via UPS, FedEx or another carrier depending on your region. Tracking details are shared by email once your order is dispatched.

If you have questions about fit, fabric or timing before ordering, write to us at divyam@towards.email.

Duties and taxes

We offer duty-free delivery to the USA, UK, EU, Canada and Singapore under free trade agreements and applicable policies. For deliveries to the EU, a small customs clearance fee of roughly 10 to 20 EUR may still be charged by the carrier.

For all other countries, the customer is responsible for any import duties and taxes charged on arrival. If you would like to check whether duty free delivery is possible to your country, write to us before placing your order and we will confirm.

Returns and Refunds

Every toward(s) garment is made to order. Our fabrics take six to eight months to produce, and we oversee every stage ourselves, from sourcing the yarn or fibre to weaving, dyeing and making the garment. Each piece is cut and sewn in our Delhi studio once your order is placed, from a limited fabric lot. We do not hold stock, so we are unable to offer refunds for change of mind, size or preference.

If you are unsure about fit or fabric, write to us at divyam@towards.email before ordering. We are happy to advise.

Store credit

If a piece is not right for you, you may return it for store credit. Request this within 10 days of delivery by emailing divyam@towards.email with your order number. Garments must be unworn, unwashed and in original condition with all tags attached.

Once the garment is received and checked, store credit is issued for the value of the order less the cost of return shipping and customs clearance, typically 50 to 75 EUR per garment depending on your location. Store credit is valid for one year from the date of issue.

Exchanges

We offer exchanges for a different size or piece, subject to availability. Request an exchange within 10 days of delivery by emailing divyam@towards.email with your order number. Garments must be unworn, unwashed and in original condition with all tags attached.

A shipping charge of 35 to 50 EUR per garment applies to all exchanges, depending on your location.

Faulty or damaged items

If your garment arrives damaged in transit or with a manufacturing fault, email divyam@towards.email within 7 days of delivery with your order number and photographs. Once confirmed, we will repair, remake or refund the piece at our cost.

All sales are final 14 days after delivery.